For trainers and teams
Help your team learn by doing.
Turn everyday tasks into guides your team can practice with.
Prepare new teammates for their first shift.
Give new teammates a checklist for their first shift and a shared board for support tasks.
Open a task to see what needs checking before the customer update.
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Practice support decisions and handovers.
Use support questions, role-matching exercises, and timed handovers to rehearse the work. Teammates can check answers, read explanations, and try again.
Decide what to do next in a customer support scenario.
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Schedule time with a buddy.
Show first-week sessions on a calendar and let new teammates book an available time with their buddy.
Choose an available time to meet with your buddy.
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View the first-week sessions and open an event for details.
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Find out where teammates need help.
Collect first-week check-ins to see who needs support and which topics need more practice.
Note what you need help with and what you plan to do next.
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New process? Update the guide.
Change a step, add a practice task, or revise the handover. Your team can return to the same guide for the latest instructions.
Keep internal training private
Invite specific teammates to a restricted guide for your internal processes.
Owner and invited people only.
Put it where your team works
Share the guide in your team chat or embed it on your team website.
Create your team's first training guide.
No sign-in required.